Accepted for/Published in: JMIR Medical Informatics
Date Submitted: Aug 5, 2020
Date Accepted: Jun 5, 2021
A System to Support Diverse Social Program Management
ABSTRACT
Background:
Social programs are services provided by governments, non-profits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits.
Objective:
We explore how an information system designed for social programs helps to deliver services effectively and efficiently across diverse programs.
Methods:
This viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services by a wide range of social programs, as well as lessons learned from implementing SPM across diverse settings. We explore usage data to inform engagement and impact of SPM on the efficient and effective delivery of services.
Results:
The features and functionalities of SPM seem to support the goals of social programs. We find SPM(1) provides fundamental management processes and configurable program-specific components to support social program administration, (2) has been used by over 280,000 caseworkers serving over 30 million people in 13 countries, (3) contains features designed to meet specific user requirements, (4) supports secure information sharing and collaboration through data standardization and aggregation, and (5) offers configurability and flexibility that are important for digital transformation and organizational change.
Conclusions:
SPM is a user-centered, configurable, and flexible system to manage social program workflow.
Citation
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Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.