Accepted for/Published in: JMIR Formative Research
Date Submitted: Jan 24, 2018
Open Peer Review Period: Jan 25, 2018 - Aug 14, 2018
Date Accepted: Jan 6, 2019
(closed for review but you can still tweet)
What’s Being Used, and Who’s Using it? Barriers to the Adoption of Smartphone Patient Experience Surveys
ABSTRACT
Background:
Smartphones are positioned to transform the way healthcare services gather patient experience data through advanced survey applications, which we call SmartSurveys. In comparison to traditional methods of survey data capture, smartphone sensing applications have the capacity to elicit multi-dimensional, in-situ user experience data in real-time with unprecedented detail, responsiveness, and accuracy.
Objective:
To explore the context and circumstances under which patients are willing to use their smartphones to share data on their service experiences.
Methods:
We conducted in-person, semi-structured interviews (N=24) with smartphone owners in order to capture their experiences, perceptions and attitudes towards SmartSurveys
Results:
Analysis examining perceived risk revealed few barriers to use, however a subsequent thematic analysis revealed major barriers to adoption: the identity of recipients, reliability of the communication channel, and potential for loss of agency. The results demonstrate that the classical dimensions of perceived risk raised minimal concerns for participating smartphone users. Instead, they considered the doctor-patient relationship, reliability of the communication channel, and the risk of losing information agency as determinants for SmartSurveys use.
Conclusions:
Based on these findings, we provide recommendations for the design of SmartSurveys in practice, and suggest a need for privacy design tools for voluntary, health-related technologies.
Citation
Per the author's request the PDF is not available.
Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.