Currently submitted to: Journal of Medical Internet Research
Date Submitted: Feb 3, 2026
Open Peer Review Period: Feb 4, 2026 - Apr 1, 2026
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Changing Technology Use, Confidence, and Support Needs Among Older Adults in UK Retirement Villages: A Mixed Methods Study
ABSTRACT
Background:
Assistive technologies can support independent living among older adults, but uptake is often constrained by attitudes and confidence. The COVID‑19 lockdowns accelerated technology use across all age groups, offering a natural experiment to examine changes in adoption.
Objective:
This study aimed to examine changing patterns of technology use in older adults, to provide insight as to how service providers can support the use of technology to support independence and well-being.
Methods:
Two cross‑sectional surveys were conducted in UK retirement villages, one before the pandemic (2020) and one after lockdowns (2023), to assess technology attitudes and use. Semi‑structured interviews with eight participants in a technology trial scheme provided qualitative insights.
Results:
Technology adoption increased significantly between 2020 and 2023, with older adults reporting greater confidence and comfort in digital use. Self‑education and informal support from family or friends were the most common pathways to adoption. Age‑related differences in confidence observed in 2020 were no longer apparent in 2023, although gender disparities persisted. Interviewees emphasized usefulness and accessibility as key drivers of sustained engagement. Findings demonstrate that the pandemic catalyzed lasting increases in technology adoption among older adults, including increased confidence and ownership.
Conclusions:
Findings demonstrate that the pandemic catalyzed lasting increases in technology adoption among older adults, including increased confidence and ownership. These results provide evidence for housing providers and policymakers to embed accessible technologies and targeted support in retirement communities, thereby enhancing independence and quality of life in later life.
Citation
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