Previously submitted to: JMIR Mental Health (no longer under consideration since Nov 21, 2025)
Date Submitted: Nov 20, 2025
Open Peer Review Period: Nov 21, 2025 - Nov 21, 2025
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Burnout in Users of a Digital Mental Health Platform: A Longitudinal Outcomes Study of Risk Factors and Impact
ABSTRACT
Background:
Workplace burnout is a pervasive response to chronic emotional and interpersonal work-related stressors, negatively affecting workers’ mental health across industries, organizational levels, and geographic regions.
Objective:
The current study investigated risk factors of workplace burnout and the impact of an employee-sponsored digital mental health platform.
Methods:
Burnout (exhaustion, cynicism, professional efficacy), mental health (anxiety, depression, well-being), belonging, psychological safety, and organizational climate were assessed in 534 working adults at baseline. Burnout was re-assessed at 3 and 12 months. Participants used the platform at least once by using therapy (23.22%), coaching (36.14%), or digital resources (43.26%).
Results:
At baseline, risk factors for higher burnout included lower mental health symptoms, belonging, and psychological safety, and worse organizational climate. Participants with subscale-specific elevated burnout reported significant improvements at 3 months, with progress sustained at 12 months.
Conclusions:
The current findings suggest that digital mental health interventions can have meaningful improvement on workplace outcomes.
Citation
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