Maintenance Notice

Due to necessary scheduled maintenance, the JMIR Publications website will be unavailable from Wednesday, July 01, 2020 at 8:00 PM to 10:00 PM EST. We apologize in advance for any inconvenience this may cause you.

Who will be affected?

Accepted for/Published in: JMIR Human Factors

Date Submitted: Aug 25, 2025
Open Peer Review Period: Aug 28, 2025 - Oct 23, 2025
Date Accepted: Dec 15, 2025
(closed for review but you can still tweet)

The final, peer-reviewed published version of this preprint can be found here:

Bridging Gaps in Women’s Heart Health: User-Centered Needs Assessment Informed by Patient and Clinician Interviews

Jacob C, Puthanveettil SR, Vavken P, Kaplan E, Zuern CS

Bridging Gaps in Women’s Heart Health: User-Centered Needs Assessment Informed by Patient and Clinician Interviews

JMIR Hum Factors 2026;13:e82916

DOI: 10.2196/82916

PMID: 41529259

PMCID: 12848491

Bridging Gaps in Women’s Heart Health: User-Centered Needs Assessment Informed by Patient and Clinician Interviews

  • Christine Jacob; 
  • Sangeetha-Rose Puthanveettil; 
  • Patrick Vavken; 
  • Emel Kaplan; 
  • Christine S Zuern

ABSTRACT

Background:

Women with cardiovascular disease (CVD) remain systematically underserved due to persistent gaps in recognition, diagnosis, and care tailored to sex-specific risks. Digital health tools such as mobile apps and wearables have the potential to address these inequities, but many fail to reflect the distinct needs of women. In a prior review of commercially available tools, we assessed 20 CVD apps and 22 wearables and found that only 25% of apps and 40% of wearables included any sex-specific content, such as hormone cycle tracking and life-stage considerations related to pregnancy or menopause. These findings confirm that current digital tools largely mirror the gender gaps seen in traditional care, reinforcing the need for purpose-built digital solutions to better support women across the CVD continuum.

Objective:

This study aimed to define the user requirements for a CVD app designed specifically for women. We sought to (1) explore the unmet needs and challenges faced by female patients and their clinicians that current tools fail to address, and (2) identify and prioritize features that would be most valuable and feasible to implement. In addition to user insights, we also considered regulatory and reimbursement perspectives to ensure alignment with real-world integration and future scalability.

Methods:

We conducted a qualitative study using semi-structured interviews to explore the needs, preferences, and expectations of women living with CVD and their treating clinicians. Guided by the Human-Centered Design (HCD) framework, this work focused on the “Define” phase. A total of 20 participants in Switzerland were interviewed, including 11 women with CVD, 7 cardiologists, and 2 experts in regulatory and reimbursement. Participants were recruited through purposive sampling, and interviews were conducted online between April and July 2025. Thematic analysis was used to synthesize the data, highlighting design priorities and contextual factors relevant for developing a patient-centered and system-aware digital health tool.

Results:

The interviews with women living with CVD and cardiologists confirmed the consistent gaps between existing care pathways and the specific needs of female patients. Both groups highlighted the lack of early symptom recognition, insufficient sex-specific guidance, and limited tools tailored to women’s lived experience. While patients prioritized personalized education, emotional support, and features that address hormonal and life-stage-specific risks, clinicians emphasized clinical utility, workload integration, and actionable summaries. Success was defined experientially by patients (e.g., empowerment, reduced anxiety), and operationally by clinicians (e.g., earlier detection, improved adherence). Willingness to pay was moderate among both groups, with patients favoring simplicity and clinicians emphasizing workflow integration and proven clinical utility.

Conclusions:

These findings highlight the importance of designing an artificial intelligence (AI)-enabled CVD app for women that meaningfully integrates patient empowerment with clinical workflows. A dual-value approach is essential, offering personalized tools that address emotional and lifestyle needs for patients, while supporting clinicians with concise, actionable insights. Early reflections on regulatory and reimbursement considerations suggest that a modular, evidence-based rollout strategy would be key for long-term adoption and scale. These insights will inform the next phase of development that will focus on building and testing a prototype that balances the priorities of patients and healthcare providers. Clinical Trial: NA.


 Citation

Please cite as:

Jacob C, Puthanveettil SR, Vavken P, Kaplan E, Zuern CS

Bridging Gaps in Women’s Heart Health: User-Centered Needs Assessment Informed by Patient and Clinician Interviews

JMIR Hum Factors 2026;13:e82916

DOI: 10.2196/82916

PMID: 41529259

PMCID: 12848491

Download PDF


Request queued. Please wait while the file is being generated. It may take some time.

© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.