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Human-Generative AI Interactions and Their Effects on Beliefs About Health Issues: A Content Analysis and Experiment
Linqi Lu;
Yanshu Sybil Wang;
Jiawei Liu;
Douglas M. McLeod
ABSTRACT
This study examined how interactions with ChatGPT to evaluate information about flu vaccination and climate change influenced users’ beliefs and attitudes. Results from an online experiment using a pretest-posttest design with 149 university students showed that ChatGPT consistently utilized coherence appeals (providing explanations against inaccurate information) while the use of other strategies, such as consensus appeals (highlighting the agreement among experts), credibility appeals (showcasing official agencies’ statements), verification appeals (encouraging users to cross-check information), and empathy appeals (acknowledging users’ concerns) varied by topic. For flu vaccination, interactions with ChatGPT were associated with reduced misconceptions and increased support for flu vaccination. For climate change, interactions with ChatGPT were not associated with changes in misconceptions (possibly because baseline misconceptions regarding climate change were relatively low) but increased support for climate action.
Citation
Please cite as:
Lu L, Wang YS, Liu J, McLeod DM
Human–Generative AI Interactions and Their Effects on Beliefs About Health Issues: Content Analysis and Experiment