JMIR Publications

ABSTRACT

Background:

Reducing patient harm and improving patient safety (PS) is a central objective in global healthcare. Effective communication and meaningful patient engagement (PE) are considered essential strategies to achieve this goal. However, implementation of structured and strategic PE at the organizational level remains limited, particularly in the context of PS. Patient and family advisory councils (PFACs) offer a promising model to enhance organizational-level PE, yet guidance on implementation and targeted training for PFAC members is scarce.

Objective:

This study aimed to co-develop an evidence-informed, blended educational program designed to strengthen PFAC members’ competencies in PS and communication, and to foster strategic collaboration between PFACs and healthcare organizations.

Methods:

The intervention was systematically developed using a logic model framework that structures the development process from available and required resources to the ultimate objectives and impacts. The primary target group includes PFAC members – such as patients, relatives, and advocates – as well as healthcare representatives in leadership, quality management, or coordination roles. The program content and structure was informed by a nationwide needs and requirements analysis among PFAC members, using a mixed-methods Delphi approach, and a rapid scoping review on existing educational resources and evidence on PFAC engagement in PS.

Results:

Our “Partners for Patient Safety” blended educational program (P4PS-Program) consists of two modular components: a self-paced e-learning and a subsequent on-site workshop. Content addresses three core topics: (1) fundamentals of PS, (2) engagement of PFACs, and (3) communication and collaborative goal setting. The e-learning provides theoretical knowledge using diverse didactic formats, such as interactive tasks, videos, and downloadable materials, and includes applied examples using established decision-making and goal-setting frameworks. The workshop builds on the e-learning and facilitates local implementation through collaborative exercises focused on stakeholder perspectives, communication barriers, and joint goal development. Both modules are aligned with defined learning objectives and combine passive and active learning strategies to promote engagement and practical application.

Conclusions:

The P4PS-Program seeks to develop PFAC members' competencies, promote collaboration in PS, and foster a culture of safety and partnership within healthcare organizations. By combining theoretical knowledge with practical, collaborative learning, the program addresses key barriers to effective PFAC engagement at the organizational level. Its modular design allows flexible implementation and has the potential to strengthen cooperation between PFACs and healthcare representatives, ultimately improving PS outcomes. Further evaluation of the program’s implementation and effectiveness is needed.