JMIR Publications

Background:

The uptake of digital mental health tools (DMHTs) in mental health services is suboptimal, limiting key opportunities to facilitate personalised and measurement-based care. This misses critical opportunities for enhanced patient-clinician communication, enhanced assessment and early intervention.

Objective:

To understand young people’s experiences and perceptions of engaging with a DMHT to support their care in a real-world setting over time.

Methods:

This study is part of a larger randomised controlled trial, where an added human support, the digital navigator (DN), provided technological and engagement assistance for young people to use a DMHT as part of usual care. The DN conducted 118 semi-structured interviews with 73 young people (mean age 22.7 years, SD = 2.7) at baseline and 3-, 6- and 12-months follow-up visits.

Results:

We found that the majority of young people were enthusiastic about incorporating a DMHT into their care when they understood its potential to facilitate shared-decision making and enhance self-awareness of their mental health. Notably, the DN’s support was effective in fostering this understanding at the initial stages of implementation. However, it was evident that the lack of clinician buy-in for using the DMHT posed a risk of disillusionment to young people’s sustained engagement with the tool. Young people perceived that clinician uptake of the tool was poor, limiting its perceived value-add and sustainability.

Conclusions:

Young people want to use DMHTs in their care and DNs can effectively facilitate implementation through ongoing engagement and technical support. However, successful implementation of DMHTs depends on broader systemic factors, particularly on clinician and service engagement. Future research should examine how to address these contextual barriers and optimise DN support for implementation and sustained engagement of DMHTs.

Clinicaltrial: