Accepted for/Published in: Journal of Medical Internet Research
Date Submitted: Nov 24, 2024
Date Accepted: Mar 14, 2025
Design of a Smart Healthcare Service using Metaverse and Chatbot for Adolescents, Parents, and School Health Teachers: A User-Centered Development Approach
ABSTRACT
Background:
Adolescent health issues, particularly obesity, have become increasingly serious, highlighting the need for health management strategies tailored to the unique life cycle characteristics of adolescents.
Objective:
This study aims to develop a smart healthcare service for adolescents, their parents, and school health teachers to enhance their health.
Methods:
The service leverages a mobile application, web platform, wearable device, metaverse, and chatbot. The development process included a needs assessment, core user interface design, and service model creation. The needs assessment involved 65 literature reviews, an online survey of 96 participants, and 30 interviews. A usability evaluation of the core user interface, shaped by the insights from the needs assessment, was conducted with 76 participants.
Results:
The service was conceptualized emphasizing school settings to cater to school-aged users, ensuring the design is closely aligned with user needs. Additionally, it incorporates features to deliver personalized services based on individual health information and utilizes gamification elements to enhance user engagement. The core user interface was developed in response to the needs assessment findings, supported by a user flow chart. Furthermore, we created a use case diagram illustrating the interaction between various users and the services, a flow chart outlining the service algorithm, and a life-log data collection system.
Conclusions:
Through this smart healthcare service, adolescents are positioned to establish health habits that can positively influence their well-being not only during their teen years but throughout their entire life cycle.
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Copyright
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