Accepted for/Published in: Journal of Medical Internet Research
Date Submitted: Nov 4, 2024
Date Accepted: Jan 29, 2025
Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.
Digital Health Communication Maturity Model: A Systematic Review
ABSTRACT
Background:
Recently, digital health has emerged as a crucial factor in public healthcare. Health organizations are now prioritizing evaluations of their digital health maturity to ensure full optimization of the benefits of this new technology.
Objective:
This review aims to address existing gaps in Digital Health Maturity Models (DHMMs), specifically focusing on issues related to consensus, standardization, and the tendency to prioritize infrastructural implementation over communication elements.
Methods:
A systematic review was conducted following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. This review included 29 articles from various databases, including EBSCO, PubMed, and ProQuest.
Results:
The results show that existing DHMMs lack critical user communication elements, such as satisfaction, engagement, personalization, and customization. This review proposes a Digital Health Communication Maturity Model (DHCMM) to address this gap, which enhances existing DHMMs by incorporating health communication components. This innovative model offers a more comprehensive assessment of an organization's digital health maturity and presents avenues for enhancement.
Conclusions:
The newly introduced DHCMM in this study offers a framework for evaluating engagement by users and stakeholders within the digital health ecosystem. Emphasizing collaboration, governance, and the effective use of digital health capabilities provides a structured approach to assessing maturity in digital health communication.
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Copyright
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