JMIR Publications

ABSTRACT

Background:

Internet-based supports are becoming increasingly important in delivering dementia care. The benefits of online interventions and systems will only be realised if the people they are designed for have access to the internet and are confident in its use.

Objective:

This study aimed to examine patterns of internet access and use among dementia carers and the people they support.

Methods:

Carers providing informal support to a person diagnosed with dementia and living in the community were recruited through geriatric clinics, aged care providers and community organisations in three Australian states between July 2018 and June 2020. Consenting carers self-completed a survey including questions about internet use for themselves and the person with dementia. Multivariate regression analysis identified sociodemographic factors associated with carer’s internet access.

Results:

A total of 172 carers with an average age of 71.8 years completed the survey. Most carers (81%) had access to the internet, however, 31% were not confident in using it. Carer who were younger, male and had private health insurance were more likely to have internet access than those who were older, female or without private health insurance. Only 17% of carers perceived that the person with dementia they support was able to use the internet independently or with assistance.

Conclusions:

While internet access was high, digital literacy continues to be a challenge for many dementia carers and the people they support. It is crucial that in this digital era dementia care resources and services are available through a variety of channels, particularly for carers from vulnerable population groups who have less access to the internet and that adequate training to increase confidence is provided for new technologies.