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Accepted for/Published in: JMIR Human Factors

Date Submitted: Sep 2, 2024
Date Accepted: Jan 8, 2025

The final, peer-reviewed published version of this preprint can be found here:

Exploring the Users’ Perspective of the Nationwide Self-Exclusion Service for Gambling Disorder, “Spelpaus”: Qualitative Interview Study

Tjernberg J, Helgesson S, Håkansson A, Hansson H

Exploring the Users’ Perspective of the Nationwide Self-Exclusion Service for Gambling Disorder, “Spelpaus”: Qualitative Interview Study

JMIR Hum Factors 2025;12:e66045

DOI: 10.2196/66045

PMID: 39888656

PMCID: 11829171

Exploring the users´ perspective of the nationwide self-exclusion service for gambling disorder, “Spelpaus”: A qualitative interview study

  • Johanna Tjernberg; 
  • Sara Helgesson; 
  • Anders Håkansson; 
  • Helena Hansson

ABSTRACT

Background:

Problem gambling and gambling disorder cause severe social, psychiatric and financial consequences, and voluntary self-exclusion is a common harm reduction tool used by individuals with gambling problems.

Objective:

The aim of the present study was to explore the lived experience of a novel nationwide, multi-operator gambling self-exclusion in Sweden, and to inform stakeholders and policymakers in order to improve harm reduction tools against gambling problems.

Methods:

Semi-structured interview were conducted with 15 individuals who reported self-perceived gambling problems, and who had experience of having used the self-exclusion service Spelpaus in Sweden. Interviews were transcribed and analyzed through qualitative conent analysis.

Results:

Three categories and eight subcategories were identified. The categories were; a) Reasons behind the decision to self-exclude, b) Positive experiences, and c) Suggestions for improvement. Sub-categories identified a number of reasons for self-exclusion such as for financial reasons and for family reasons, positive experiences described as a relief from gambling, but also important suggestions for improvement are cited, such as a more gradual return to gambling post-self-exclusion, better ways to address loopholes in the system, and transfer from self-exclusion to treatment.

Conclusions:

Voluntary self-exclusion from gambling, using a nationwide multi-operator service, remains an appreciated harm-reducing tool in gamblers but potential improvements are identified. Clinical Trial: clinicatrials.gov, NCT05693155


 Citation

Please cite as:

Tjernberg J, Helgesson S, Håkansson A, Hansson H

Exploring the Users’ Perspective of the Nationwide Self-Exclusion Service for Gambling Disorder, “Spelpaus”: Qualitative Interview Study

JMIR Hum Factors 2025;12:e66045

DOI: 10.2196/66045

PMID: 39888656

PMCID: 11829171

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