JMIR Publications

ABSTRACT

Background:

To successfully design, develop, implement, and deliver digital health services that provide value, they should be co-created with patients. However, occasionally, the value may also be co-destructed. In the field of health care, the concepts of value co-creation and co-destruction still need to be better established within emerging digital health services. Studying these concepts is essential for developing effective and sustainable patient-centered care.

Objective:

To 1) understand the antecedents, decisions, and outcomes of value co-creation and co-destruction in digital health services, 2) define the dynamics between value co-creation and co-destruction, and 3) map future research areas of value co-creation and co-destruction within digital health services.

Methods:

The systematic review will be conducted in accordance with the Joanna Briggs Institute (JBI) methodology for mixed method systematic review and the PRISMA statement. The searches were conducted to Scopus and MEDLINE during this protocol creation. The searches resulted in a total of 828 articles, which will be screened for the finalized systematic review.

Results:

The searches resulted in a total of 837 records. The antecedents, decisions, and outcomes of value co-creation and co-destruction in the context of digital health services will be described in a finalized systematic review. In the outcomes, our main interest is the effect on patient outcomes and experiences and professional experiences.

Conclusions:

Since our study is crossing the scientific fields, there is a risk that our search does not capture all relevant articles. To mitigate this risk, we included two large databases for the searches. In addition, the value co-creation or co-destruction terms may not have been used in all studies focusing on the collaborative roles of patients and providers, especially in the medical field, and that may be difficult to capture. The review reveals the current understanding of value co-creation and co-destruction in digital health services and shapes the research agenda for these phenomena. Value co-creation can be utilized in both designing as well as efficient use of digital health services trying to maximize the value for patients.