Accepted for/Published in: Journal of Medical Internet Research
Date Submitted: May 21, 2024
Date Accepted: Dec 18, 2024
Improving the implementation of patient-reported outcome measure in clinical practice: Tackling current challenges with innovative digital communication technologies
ABSTRACT
Implementation of Patient-Reported Outcomes Measures (PROMs) in clinical practice remains challenging. PROMs in clinical practice may specifically ‘work’ through communication, yet PROMs communication is underexplored and therefore excludes certain patients. Specifically, patients exhibit diverse skills, knowledge, preferences, and motivations for completing PROMs, and varying preferences and capacities to use PROs for health management, but communication about PROMs does not take these differences into account. While manually personalizing information is a very labor-intensive process, several digital technologies can offer a feasible solution to accommodate personalized communication to various patients, but these have not yet been applied to PROMs. In this paper, we underline the importance of personalized communication to align communication around PROMs with a diverse population, and describe how the novel application of already existing principles and technologies like automatic data-to-text generation (where we also consider cases of multimodal output, e.g., combinations of text and data-visualizations) and conversational agents can bring personalized communication of PROMs into practice.
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