Accepted for/Published in: JMIR Human Factors
Date Submitted: Dec 21, 2023
Date Accepted: Jan 5, 2025
Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.
Connected Offices: Assessment of Experience and Acceptability of Telemedicine Cabin by Patients and Doctors
ABSTRACT
Background:
Telemedicine represents an important tool, with potential to reduce the health costs, thus avoiding displacing patients, and even producing best results in the patient care, becoming an important social technology.
Objective:
The purpose of this paper is to present an analysis on the design to implementing telehealth boots in the Hospital BP – A Beneficência Portuguesa de São Paulo aiming to assess the experience both with patients and professionals, and also the acceptability of such tool.
Methods:
It was performed a prospective interventional cross-sectional study with 229 participants, which was divided in two phases: the first of the phases was performed with 40 apparently healthy individuals, aiming to assess the usability, experience and satisfaction of that group for the later safe application in the group with clinical complaints. The second phase included 189 individuals who could have clinical complaints, to assess the adherence, usability, experience and satisfaction both by users and doctors. In both phases of the study, participants answered screening questionnaires (in order to assess the eligibility criteria) and a socioeconomic demographic questionnaire before using the cabin, and a questionnaire contemplating the System Usability Scale (SUS), and the Net Promoter Score (NPS) after using the cabin.
Results:
After the data analysis of the first phase, it was observed a good acceptance of the cabin, which allowed to go on with the study towards the second phase. In this phase, it was observed a high usability index (85.97 average) and favorability (9.4 NPS) in the group with clinical complaints, as well as for doctors (usability average index of 67.8 and 8.0 NPS).
Conclusions:
The outcomes of this research allow to assess the feasible expansion of this kind of practice from the point of view of usability, and also that this kind of study may contribute as subsidy to construct public policies with the purpose to expand the access for the Brazilian population to a qualified medical care, promoting the adherence of patients as to the health, thus providing to professionals an extended view of the clinical pictures through the embedded devices, even in areas with scarcity of such type of medical care.
Citation
Request queued. Please wait while the file is being generated. It may take some time.
Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.