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Accepted for/Published in: JMIR mHealth and uHealth

Date Submitted: Dec 4, 2023
Open Peer Review Period: Dec 14, 2023 - Feb 8, 2024
Date Accepted: May 3, 2024
(closed for review but you can still tweet)

The final, peer-reviewed published version of this preprint can be found here:

A Chatbot-Delivered Stress Management Coaching for Students (MISHA App): Pilot Randomized Controlled Trial

Ulrich S, Lienhard N, Künzli H, Kowatsch T

A Chatbot-Delivered Stress Management Coaching for Students (MISHA App): Pilot Randomized Controlled Trial

JMIR Mhealth Uhealth 2024;12:e54945

DOI: 10.2196/54945

PMID: 38922677

PMCID: 11237786

Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.

Mindfulness Focused Stress Management Chatbot (MISHA) for Students: Pilot Randomized Controlled Trial

  • Sandra Ulrich; 
  • Natascha Lienhard; 
  • Hansjörg Künzli; 
  • Tobias Kowatsch

ABSTRACT

Background:

Globally, students face increasing mental health challenges, including elevated stress levels and declining well-being, leading to academic performance issues and mental health disorders. However, due to stigma and symptom underestimation, students rarely seek effective stress management solutions. Conversational agents (CAs) in the health sector have shown promise in reducing stress, depression, and anxiety. Nevertheless, research on their effectiveness for stressed students remains limited.

Objective:

This study aimed to develop a CA-delivered stress-management coaching intervention for students called MISHA, and to evaluate the effectiveness, engagement, and acceptance.

Methods:

In an unblinded randomized controlled trial, Swiss students experiencing stress were recruited online. By a 1.1 randomization, participants (N=140) were allocated to the intervention or wait-list control group. Treatment effectiveness on changes on primary outcome perceived stress, and secondary outcomes depression, anxiety, psychosomatic symptoms, and active coping, were evaluated using analyses of variance (ANOVA) and general estimating equations (GEE).

Results:

The per protocol (PP) analysis revealed evidence for improvement of stress, depression, and somatic symptoms with effects ranging from medium to medium-large (d=0.54 to d=0.67), while anxiety, and active coping did not change significantly (d=0.37; d=0.39). In the intention to treat (ITT) analysis, we found evidence for reduced stress (β=–0.13, 95% CI –0.20 to –0.05, P<.001), depressive symptoms (β=–0.23, 95% CI –0.38 to –0.08, P=.003), and psychosomatic symptoms (β=–0.16, 95% CI = –0.27 to –0.06, P=.003), while anxiety, and active comping did change. Overall, 60% of participants in the intervention group completed the coaching by completing the outro. The particularly appreciated the quality, quantity, credibility, and visual representation of information. While individual customization was rated lowest, the target group fitting was perceived high.

Conclusions:

Findings indicate that MISHA is feasible, acceptable and effective in reducing perceived stress among students in Switzerland. Future research is needed for different populations, for example in students with high stress levels or compared to active controls. Clinical Trial: German Clinical Trials Register DRKS 00030004; Swiss Ethics BASEC-Nr. Req-2020-01038


 Citation

Please cite as:

Ulrich S, Lienhard N, Künzli H, Kowatsch T

A Chatbot-Delivered Stress Management Coaching for Students (MISHA App): Pilot Randomized Controlled Trial

JMIR Mhealth Uhealth 2024;12:e54945

DOI: 10.2196/54945

PMID: 38922677

PMCID: 11237786

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