JMIR Publications

ABSTRACT

Virtual care appointments expanded rapidly during COVID-19 out of necessity and to enable access and continuity of care for many patients. While previous work has explored healthcare providers’ experiences with telehealth usage on small-scale projects, the broad level adoption of virtual care during the pandemic has expounded opportunities for better understanding how to enhance integration of telehealth as a regular mode of healthcare services delivery. Training and education for healthcare providers on effective use of virtual care technologies is one factor that can help facilitate improved adoption and use. We describe our approach to designing and developing an accredited continuing professional development (CPD) program using e-learning technologies to foster better knowledge and comfort amongst healthcare providers with the use of virtual care technologies. First, we discuss our approach in undertaking a systematic needs assessment study using a survey-questionnaire of providers, key informant interviews and a patient focus group. Next, we describe our steps in consulting with key stakeholder groups in the health system and arranging committees to inform the design of the program and address accreditation requirements. The instructional design features and aspects of the e-learning module are then described in-depth and our plan for evaluating the program is shared as well. As a CPD modality, e-learning offers the opportunity to enhance access to timely continuing professional education for healthcare providers who may be geographically dispersed across rural and remote communities, and at times convenient for them to learn.