Accepted for/Published in: Journal of Medical Internet Research
Date Submitted: Jul 31, 2023
Date Accepted: Sep 24, 2024
Influence of Blood Sampling Service Process Reengineering on medical services Supply: a Quasi-Experimental Study
ABSTRACT
Background:
The medical service process reengineering (MSPR) supported by digital health is a fundamental thinking and reconstruction of the health service.
Objective:
This study investigated the impact of a MSPR on blood sampling (BSSPR) on the efficiency and quality of medical services and discussed the key informative technological support points of BSSPR.
Methods:
Statistical description and T test toward check-in time and waiting time of outpatients before and after BSSPR were applied. The influence of BSSPR on the efficiency and quality of medical services was analyzed by using interrupted time series design with controlling the change of medical human resources and short-term time trend.
Results:
After the BSSPR, the number of patients receiving blood sampling service increased significantly, and the daily service volume increased by about 150 people. The average waiting time for patients fell sharply from 29 minutes to 11 minutes. During the peak period, the number of blood sampling patients per working hour statistically increased from 9.56 to 16.77. The results of ITS model showed that patients' waiting time was reduced by 26.1 minutes on average (95%CI: -33.64, -18.57), and although there was a sudden drop in the number of outpatients admitted after the implementation of BSSPR, there was an upward trend over time (β =1.13, 95%CI:0.91-1.36).
Conclusions:
Outpatient BSSPR not only saves patients' waiting time and improves patients' experience, but also enhances the hospital's ability to provide medical services. This study can provide research basis and scientific support for the promotion and application of such service model after process reengineering.
Citation
Request queued. Please wait while the file is being generated. It may take some time.
Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.