Due to necessary scheduled maintenance, the JMIR Publications website will be unavailable from Wednesday, July 01, 2020 at 8:00 PM to 10:00 PM EST. We apologize in advance for any inconvenience this may cause you.
Who will be affected?
Readers: No access to all 28 journals. We recommend accessing our articles via PubMed Central
Authors: No access to the submission form or your user account.
Reviewers: No access to your user account. Please download manuscripts you are reviewing for offline reading before Wednesday, July 01, 2020 at 7:00 PM.
Editors: No access to your user account to assign reviewers or make decisions.
Copyeditors: No access to user account. Please download manuscripts you are copyediting before Wednesday, July 01, 2020 at 7:00 PM.
Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.
A Qualitative Assessment of Patient Satisfaction
with a Coach-Guided, Technology-Based Mental Health Treatment
Ashley Helm Smith;
Hilary Touchett;
Patricia Chen;
Terri Fletcher;
Jennifer Arney;
Julianna Hogan;
Miryam Wassef;
Marylene Cloitre;
Jan A. Lindsay
ABSTRACT
Background:
Background:
Technology-based mental health interventions address barriers rural veterans face in accessing care, including provider scarcity and distance from the hospital or clinic. WebSTAIR is a 10-module, virtual treatment based on Skills Training in Affective and Interpersonal Regulation (STAIR), designed to treat posttraumatic stress disorder and depression in trauma-exposed individuals. Prior work has demonstrated webSTAIR is acceptable to participants and effective at reducing symptoms of posttraumatic stress disorder and depression when delivered synchronously, or asynchronously (over 5 or 10 sessions).
Objective:
Objective:
The current study explores factors that lead to greater patient satisfaction with webSTAIR, a web-based, coach guided intervention.
Methods:
We analyzed qualitative interview data to identify themes related to patient satisfaction with webSTAIR delivered with asynchronous video-based coaching.
Results:
Results:
Four themes emerged from the data: 1) coaching provides accountability and support, 2) self-pacing offers value that meets individual needs, 3) participants like the comfort and convenience of the virtual format, and 4) technical issues were common but not insurmountable.
Conclusions:
Conclusion: We conclude that participants valued the accountability, flexibility, and convenience of tech-based interventions with video-delivered coaching. Clinical Trial: This was not a clinical trial.
Citation
Please cite as:
Smith AH, Touchett H, Chen P, Fletcher T, Arney J, Hogan J, Wassef M, Cloitre M, Lindsay JA
Patient Satisfaction With a Coach-Guided, Technology-Based Mental Health Treatment: Qualitative Interview Study and Theme Analysis