JMIR Publications

ABSTRACT

Background:

Since they are key witnesses to the systemic difficulties and social inequities experienced by vulnerable patients, health and social service (HSS) professionals and clinical managers must act as change agents. Using their expertise to achieve greater social justice, change agents employ a wide range of actions that span a continuum from the clinical (microsystem) to the societal (macrosystem) sphere and involve actors inside and outside the HSS system. Typically, however, clinical professionals and managers act in a circumscribed manner, i.e., within the clinical sphere and with patients and colleagues. Among the hypotheses explaining this reduced scope of action is the fear of reprisal. Little is known about the prevalence of this fear and its complex dynamics.

Objective:

The overall aim is to gain a better understanding of the complex dynamic process leading to clinical professionals’ and managers’ fear of reprisal in their change agent actions and senior administrators’ and managers’ determination of wrongdoing. The objectives are: (1) to estimate the prevalence of fear of reprisal among clinical professionals and managers; (2) to identify the factors involved in (a) the emergence of this fear among clinical professionals and managers, and (b) the determination of wrongdoing by senior administrators and managers; (3) to describe the process of emergence of (a) the fear of reprisal among clinical professionals and managers, and (b) the determination of wrongdoing by senior administrators and managers; and (4) to document the legal and ethical issues associated with the factors identified (obj. 2) and the processes described (obj. 3).

Methods:

Based on the Exit, Voice, Loyalty, Neglect model, a three-part sequential mixed-method design will include: 1) online survey (obj. 1); 2) qualitative grounded theory (GT) design (obj. 2 and 3); and 3) legal and ethical analysis (obj. 4). Survey: 77,794 clinical professionals/clinical managers working in the Québec public HSS system will be contacted via email. Data will be analyzed using descriptive statistics. GT design: for each of the three types of participants (clinical professionals, clinical managers and senior administrators and managers), a theoretical sample of 15 to 30 people will be selected via various strategies. Data will be independently analyzed using constant comparison process. Legal and ethical analysis: situations described by participants will be analyzed using, respectively, applicable legislation and jurisprudence and two ethical models.

Results:

This ongoing study began in June 2022 and is scheduled for completion by March 2027.

Conclusions:

Instead of acting, fear of reprisal could induce clinical professionals to tolerate situations that run counter to their social justice values. To ensure they use their capacities as an agent serving a population that is or could become vulnerable, it is important to know the prevalence of the fear of reprisal and gain a better understanding of its complex dynamics. Clinical Trial: N/A