Accepted for/Published in: JMIR Formative Research
Date Submitted: Mar 3, 2023
Date Accepted: Aug 7, 2023
Views of Functionality and Use of the PeerConnect App Among Public Safety Personnel: A Qualitative Analysis
ABSTRACT
Background:
Public safety personnel (PSP) are regularly exposed to potentially psychologically traumatic events and occupational stress that compromises their well-being. To help address PSP well-being and mental health, peer support apps have been developed.
Objective:
The current study was designed to evaluate the functionality and use of the PeerConnect app—which is a vehicle for receiving and administering peer support.
Methods:
As a follow-up to a quantitative survey on PeerConnect, 23 PSP participated in an interview to provide contextual information not captured in the survey. Of the 23 PSP, 16 were PeerConnect users, and seven were non-users.
Results:
Overall, the views of PeerConnect were positive. App users appreciated the convenience of the app and its ability to reduce stigma. To improve app usage, participants recommended increased communication and promotion by the services and continued efforts to combat mental health stigma.
Conclusions:
Future research should continue to evaluate mental health and peer support apps for PSP.
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