JMIR Publications

ABSTRACT

Background:

Vaccine coverage for 18-month-old children in Canada is often below recommended levels, which may be partially due to parental forgetfulness. Text message reminders have been shown to potentially improve childhood immunization uptake, but were not widely utilized in Alberta, Canada. Additionally, it has been noted that language barriers may impede immunization service delivery but continue to be unaddressed in many existing reminder/recall systems.

Objective:

We aimed to assess the effectiveness and acceptability of using text messages, containing a link to online immunization information in different languages, to remind parents of their child’s 18-month immunization appointment.

Methods:

The Childhood Immunization Reminder Project (ChIRP) was a pilot intervention at two public health centres, one each in Lethbridge and Edmonton, Alberta, Canada. Two text message reminders were sent to parents: (1) a booking reminder 3 months before their child turned 18 months old, and (2) an appointment reminder three days before their scheduled appointment. Booking reminders included a link to the study website hosting immunization information in nine languages. To evaluate the intervention effectiveness, we compared absolute attendance no-show rates pre- and post-intervention. Acceptability of the intervention was evaluated through online surveys completed by parents and public health centre staff. Google Analytics was used to determine how often the online immunization information was accessed, from where, and in which languages.

Results:

Following the intervention, the Edmonton health centre had a reduction of 6.4% (95% CI: 3.0, 9.8) in appointment no-shows, with no change at the Lethbridge health centre (0.8%; 95% CI: -1.4, +3.0). Acceptability surveys were completed by 222 parents (response rate: 23.9%) and 22 staff. Almost all (>95%) respondents indicated that the reminders were helpful and had useful suggestions for improvements. All surveyed parents (100.0%) found it helpful to read the online immunization information in their language of choice. Google Analytics data showed that the immunization information was most often read in English (57.0%), Punjabi (25.1%), Arabic (6.3%), Spanish (5.8%), Italian (1.9%), Chinese (1.9%), French (1.0%), Tagalog (0.5%), and Vietnamese (0.5%).

Conclusions:

The study findings support the use of text message reminders as a convenient and acceptable method to minimize parental forgetfulness and potentially reduce appointment no-shows. The diverse languages accessed in the online immunization information suggest the need to provide appropriate translated immunization information. Further research is needed to evaluate the impact of text message reminders on childhood immunization coverage in different settings.