Previously submitted to: Journal of Medical Internet Research (no longer under consideration since Dec 06, 2021)
Date Submitted: Nov 28, 2021
Open Peer Review Period: Nov 28, 2021 - Dec 6, 2021
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A novel assessment framework for evaluating digital health maturity models: Design and development
ABSTRACT
Background:
Digital health maturity models allow healthcare organizations to evaluate current digital state and develop roadmaps for improving patient care through digital change. Currently, there is limited capacity to assess the quality, utility, and efficacy of maturity models to select one for use.
Objective:
To work in partnership with researchers, governments, and health services to design and develop an assessment framework to facilitate recommendations for digital maturity models to use in practice.
Methods:
Underpinned by design science research, a systematic, consultative, and iterative process was used. The first step involved literature analyses and stakeholder needs analysis to develop content and design considerations. In the second step, these considerations were incorporated into a draft framework developed by researchers in a design workshop. The third step involved external stakeholder review to strengthen and finalize the framework.
Results:
The assessment framework to evaluate digital health maturity models provides healthcare stakeholders with a consistent and objective methodology to compare maturity models identified by different vendors. The sections in the framework include assessment of healthcare context, feasibility, integrity, completeness and actionability. Calculating subtotals across the sections enables identification of the strengths and weaknesses of the maturity model. After completing the assessment for several maturity models, users can compare their performance to provide recommendations for which maturity model to use.
Conclusions:
We have developed an evidence-based framework to enable assessment and comparison of digital health maturity models. This work will inform an approach to implementing a suitable suite of digital health maturity models. This is a critical step as healthcare evolves towards a digital health system focused on improving the quality of care, reducing costs and improving the provider and consumer experience. Clinical Trial: N/A
Citation
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Copyright
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