Accepted for/Published in: Journal of Medical Internet Research
Date Submitted: Feb 24, 2021
Date Accepted: Jul 27, 2021
Factors Influencing the Intention of Actors in Hospitals to Use Indoor Positioning Systems: A Reasoned Action Approach
ABSTRACT
Background:
Indoor navigation/indoor localization (IN/IL) systems have become increasingly important in recent years for several branches of the economy (e.g. in shopping malls) but are relatively new to hospitals and under-investigated in that context. By analyzing the intention of actors within a hospital to use an IN/IL system and their requirements, this research addresses the gap.
Objective:
The aim of this study is to investigate the intentions of hospital visitors and employees (as the main actors in a hospital) to use an IN/IL system in a hospital.
Methods:
The reasoned action approach (RAA) was used, according to which the behavior of an individual is caused by behavioral intentions that are affected by (1) a persuasion an individual has concerning the behavior that represents her/his attitude toward the behavior; (2) perceived norms that describe the influence of other individuals; and (3) perceived norms that reflect the possibility that an individual may influence the behavior.
Results:
The survey responses of 323 hospital visitors and 304 hospital employees were examined separately using SmartPLS 3.2.9. Bootstrapping procedures with 5,000 subsamples were used to test the models (one-tailed test with a significance level of 0.05). The results show that attitude (ß = .536***; f² = .381) and perceived norms (ß = .236***; f² = .087) are predictors of hospital visitors’ intention to use an IN/IL system. Attitude (ß = .283***; f² = 0.114), perceived norms (ß = .301***; f² = 0.126), and perceived behavioral control(ß = .178**; f² = 0.062) are predictors of hospital employees’ intention to use an IN/IL system.
Conclusions:
This study has two major implications: (1) Our extended RAA model is appropriate for determining hospital visitors’ and employees’ intention to use an IN/IL system in a hospital by considering their respective spatial abilities and personal innovativeness; (2) We recommend that hospitals invest in implementing IN/IL systems with a focus on (a) navigational services for hospital visitors and (b) asset tracking for hospital employees.
Citation
Request queued. Please wait while the file is being generated. It may take some time.
Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.