JMIR Publications

ABSTRACT

There is an unprecedented demand for infodemic management due to rapidly evolving information about the novel COVID-19 pandemic. This paper details the evolution of a Canadian digital information tool, Chloe, based on incremental leveraging of artificial intelligence techniques. By providing an accessible summary of Chloe’s development, we show how proactive cooperation between health, technology, and corporate sectors can lead to a rapidly scalable, safe, and secure virtual chatbot to assist public health efforts in keeping Canadians informed. We also highlight potential future applications of such chatbots as a component of expanded virtual care driven by the current pandemic. The information presented here will help guide future collaborative efforts in health technology in order to enhance access to accurate, validated, and timely health information to the public.