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Active usage of mobile health applications: A three-factor theory perspective
Tailai Wu;
Zhaohua Deng;
Zhuo Chen;
Xiang Wu;
Yang Wang
ABSTRACT
This paper aims to examine the antecedents of active usage of mobile health applications. Grounded on the three-factor theory, we propose ten attributes of mobile health applications which influence the active usage of mobile health applications through consumers’ satisfaction and dissatisfaction. Meanwhile, we classify these ten attributes into three categories, i.e., excitement attributes, performance attributes, and basic attributes. Using survey method, 494 valid responses were collected and analyzed using structural equation modelling. Our analysis results reveal that both consumer satisfaction (=0.351, t=6.299, P <0.001) and dissatisfaction (=-0.251, t=5.119, P <0.001) influence active usage significantly. With regards to the effect of attributes, excitement attributes (=0.525, t=12.861, P <0.001) and performance attributes (=0.297, t=6.508, P <0.001) influence consumer satisfaction positively, while performance attributes (=-0.231, t=3.729, P <0.01) and basic attributes (=-0.412, t=7.132, P <0.001) influence consumer dissatisfaction negatively. The results of the analysis confirm our proposed hypotheses. Implications for theory and practice are discussed.
Citation
Please cite as:
Wu T, Deng Z, Chen Z, Wu X, Wang Y
Active Usage of Mobile Health Applications: Cross-sectional Study
