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Identifying Barriers to and Opportunities for Telehealth Implementation Amidst the COVID-19 Pandemic by Using a Human Factors Approach: A Leap Into the Future of Health Care Delivery?
Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.
Evaluating Telehealth Approaches Amidst the COVID-19 Pandemic Using a Human Factors Framework: A Leap into the Future of Healthcare Delivery?
Tianyi Zhang;
Jarrod Mosier;
Vignesh Subbian
ABSTRACT
The extensive uptake of telehealth has considerably improved the healthcare system capability of care delivery during the COVID-19 pandemic but also imposed tremendous challenges of implementation and adaptation. Given the role of telehealth in the healthcare system has become a must option rather than nice-to-have alternatives, it is imperative to evaluate the impact of the introduction of telehealth on the current healthcare system via a systematic approach. In this paper, a human factors framework, The Systems Engineering Initiative for Patient Safety (SEIPS) model, is used to examine the dynamic impact of the current telehealth use amid the COVID-19 and how it affects the work system and process. The analysis results encompassed a variety of discussions on impact and issues that are concerning to the successful implementation and adaption of telehealth.
Citation
Please cite as:
Zhang T, Mosier J, Subbian V
Identifying Barriers to and Opportunities for Telehealth Implementation Amidst the COVID-19 Pandemic by Using a Human Factors Approach: A Leap Into the Future of Health Care Delivery?
