JMIR Publications

ABSTRACT

In the wake of COVID-19, the information stream has overflowed with a mixture of valid knowledge, misinformation and constantly changing guidelines. The need for help in navigating what is trustworthy health information is great and the official channels are struggling to keep up. As a consequence we created a Facebook group where volunteer doctors would answer questions from laymen about the novel coronavirus. There is not much precedence in healthcare professional driven Facebook groups and the framework was thus invented on the go. We ended up with an approach without room for debate to keep the group calm, trustworthy and safe to enter for the inquirers. Substantial moderator effort was needed to ensure high quality and consistency through collaboration between the more than hundred doctors participating. In the end we were able to provide a much needed service to more than 34.000 people in Denmark in time of crisis.