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Health Care Providers and the Public Reporting of Nursing Home Quality in the United States Department of Veterans Affairs: Protocol for a Mixed Methods Pilot Study
Healthcare Providers and Public Reporting of VA Nursing Home Quality: A Mixed-methods Pilot Study Protocol
Camilla B. Pimentel;
Valerie Clark;
Amy W. Baughman;
Dan R. Berlowitz;
Heather Davila;
Whitney L. Mills;
David C. Mohr;
Jennifer L. Sullivan;
Christine W. Hartmann
ABSTRACT
Understanding how healthcare providers respond to nursing home quality report cards is a critical first step towards using public reporting to improve quality in U.S. Department of Veterans Affairs' (VA) Community Living Centers (CLCs). This Public reporting Responses and Opportunities Among CLC Teams: InVestigating the current Environment (PROACTIVE) study capitalizes on the June, 2018 launch of CLC Compare, a public report card of CLC quality. The study will use interviews with CLC staff to adapt a survey that identifies attitudes and reactions to this type of public reporting. The adapted survey will be piloted in 6 facilities to inform future national survey administration in all 135 CLCs. Study findings will also lead to future work to help VA refine how CLC Compare is used, ensure CLC staff understand and are motivated to use quality data, and implement concrete actions to improve clinical quality.
Health Care Providers and the Public Reporting of Nursing Home Quality in the United States Department of Veterans Affairs: Protocol for a Mixed Methods Pilot Study