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A guide to chatbots for COVID-19 screening at pediatric healthcare facilities
Juan Espinoza;
Kelly Crown;
Omkar Kulkarni
ABSTRACT
The COVID-19 outbreak has required institutions to rapidly adapt to changing public health circumstances. The Centers for Disease Control and Prevention has encouraged healthcare facilities to explore novel healthcare delivery modes. However, many institutions may not be prepared to begin offering digital health and telehealth services. Chatbots are one digital health tool that can help evolve triage and screening processes in a scalable manner. Here we present a decision-making and implementation framework for deploying COVID-19 screening chatbots at pediatric healthcare facilities.
Citation
Please cite as:
Espinoza J, Crown K, Kulkarni O
A Guide to Chatbots for COVID-19 Screening at Pediatric Health Care Facilities