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A Mixed-Method Evaluation of the British Association of Dermatologists Skinsupport.org.uk Website.: Providing psychosocial support to people living with skin disease
ABSTRACT
Background:
Psychological support for individuals with a skin condition is lacking. There are few low-intensity self-help interventions available.
Objective:
To test the acceptability and usability of a support website and embedded self-help resources.
Methods:
A mixed methods approach was utilised. 583 participants (with a skin condition, n = 426; relatives/friends, n = 97; dermatology professionals, n = 60) viewed skinsupport.org.uk and then completed a survey about their well-being and the usability of the website. A comparison group of 820 participants also completed well-being measures. Thirty-seven participants (living with a skin condition/their relatives/friends, n = 19; dermatology professionals, n = 18) viewed skinsupport.org.uk and then took part in focus groups. Participants were recruited via social media, professional networks, and volunteer lists. Data from the survey was analysed using descriptive and inferential statistics, and qualitative content analysis.
Results:
Both quantitative and qualitative responses suggest that the skinsupport.org.uk website was viewed positively: by both patients and health professionals. Overall, 79.8% of individuals with a skin condition said that they would use the website again and 86.7% of dermatology professionals said that they would recommend the site to somebody with a skin condition. Qualitative responses related to the website fell into four key themes: 1) appearance 2) use and navigation 3) information, 4) areas for development.
Conclusions:
Skinsupport.org.uk was viewed as acceptable and useable. A range of areas requiring change were identified. The website provides a useful resource that patients can access freely. Healthcare professionals should routinely inform patients of this resource at assessment.
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