Previously submitted to: JMIR mHealth and uHealth (no longer under consideration since Nov 26, 2018)
Date Submitted: Jul 16, 2018
Open Peer Review Period: Jul 20, 2018 - Aug 8, 2018
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Initiating Social Networks in E-Health Services to Support Empowerment
Extending e-Health services with social networking through Web 2.0 is the main concern of this paper. This paper discusses how Web 2.0 applications will help healthcare providers extend and enhance their services by involving and empowering their customers. A survey was conducted in Malang, East Java, Indonesia to reveal expectations of potential users towards healthcare services that can offer empowerment through information, knowledge, and experience sharing in social media. The survey revealed that customers highly appreciate various features in e-health services such as consultation online, sharing in social networks, and empowerment in enriching their personal health records. Based on the survey, a prototype of an e-health system incorporating the expected features was developed for future research.
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