Previously submitted to: JMIR mHealth and uHealth (no longer under consideration since Feb 11, 2020)
Date Submitted: Jun 27, 2018
Open Peer Review Period: Jun 30, 2018 - Aug 25, 2018
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A dashboard online on Google Maps showing inpatient perception of hospitalization experience across the US 52 states
Background:
The quality of healthcare is always an important topic we concern in the medical settings. There are many ways to report healthcare quality to the public. However, those professional indicators are unfamiliar to patients when using a static table or image format which is hard to know where to get the best care.
Objective:
This study is to visualize survey results about inpatients’ perceptions of patients’ hospitalization experience of states in the US using Google Maps.
Methods:
We downloaded HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Services) data from the 2007-2014 summaries of survey results. The data collection was carried out to (1) show the significant improvement point over the years using the method of Hotelling's T-square paired sample and present the trends for each domain about service improvement on Google maps, (2) display online dashboards to show hospitalization satisfaction for each US state on Google Maps, and (3) demonstrate an online assessment that uses smartphones for gathering perceptions of their hospitalization experience..
Results:
The year of the inflection point for service improvement is at 2013. The domain of Discharge Information makes a significant improvement in performance over the years. A visual dashboard shows on Google Maps for understanding inpatients’ perceptions of hospitalization experience of states in the US. A smartphone APP was designed to get feedback directly from patients.
Conclusions:
We demonstrated a dynamic reporting of patient hospitalization experiences across 50 US states on Google Maps, which is superior to the traditional report card with a static table or image format. The visual feedback to patient responses can be promptly displayed on Google Maps. The HCAHPS can improve the report card of the patient hospitalization experience in the future.
ClinicalTrial:
Not available
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