Previously submitted to: JMIR Formative Research (no longer under consideration since Sep 26, 2018)
Date Submitted: May 18, 2018
Open Peer Review Period: May 19, 2018 - Jul 12, 2018
(closed for review but you can still tweet)
NOTE: This is an unreviewed Preprint
Warning: This is a unreviewed preprint (What is a preprint?). Readers are warned that the document has not been peer-reviewed by expert/patient reviewers or an academic editor, may contain misleading claims, and is likely to undergo changes before final publication, if accepted, or may have been rejected/withdrawn (a note "no longer under consideration" will appear above).
Peer review me: Readers with interest and expertise are encouraged to sign up as peer-reviewer, if the paper is within an open peer-review period (in this case, a "Peer Review Me" button to sign up as reviewer is displayed above). All preprints currently open for review are listed here. Outside of the formal open peer-review period we encourage you to tweet about the preprint.
Citation: Please cite this preprint only for review purposes or for grant applications and CVs (if you are the author).
Final version: If our system detects a final peer-reviewed "version of record" (VoR) published in any journal, a link to that VoR will appear below. Readers are then encourage to cite the VoR instead of this preprint.
Settings: If you are the author, you can login and change the preprint display settings, but the preprint URL/DOI is supposed to be stable and citable, so it should not be removed once posted.
Submit: To post your own preprint, simply submit to any JMIR journal, and choose the appropriate settings to expose your submitted version as preprint.
Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.
Reminder use to improve service referral use among participants in a community engagement program
Background:
Recent research on health care delivery has shown that mobile based interventions are effective in bringing behavior change among clinical populations. Mobile phone-based interventions are considered to be convenient and economical to the provider and non-invasive and hence acceptable to the receiver. Studies have also shown that personalized text message reminders are more acceptable and effective than automated mass messages. However, despite the increasing literature on mobile phone-based interventions (mHealth) contributing to improvement in health care, there is a dearth of information on the use of reminders for social and medical service referrals provided to nonclinical populations by community-engagement programs.
Objective:
This pilot study aimed to apply mobile phone-based interventions to improve the utilization rates of medical and social service referrals provided to community members by Community Health Workers (CHW’s) through HealthStreet – a community engagement initiative at the University of Florida (UF).
Methods:
300 eligible HealthStreet members were randomly assigned to CALLSONLY, TEXTONLY, CALLS+TEXT reminder intervention groups. Reminders were sent based on their assignment on the 15th and 45th day after the baseline assessment reminding them to utilize the medical and/or social referrals that were provided by the community health workers based on their expressed need during the baseline assessment. A telephonic follow up was done on the 30th and 60th day to assess the rate of utilization of the referrals. Further, a telephone based brief satisfaction survey was also administered to all participants on the 60th day follow up call.
Results:
Out of 290 participants, 201 (69.3%) successfully completed the 30-day HealthStreet follow up and 149 (51.4%) participants successfully completed the 60-day HealthStreet follow up. At the 30-day follow up, 52 of the 201 respondents reported the use of at least one referral and there were no differences for utilization by contact status. At the 60-day follow up, 69 of the 149 participants reported utilizing at least one referral; there were no differences for this group either.
Conclusions:
Findings from this study did not find any significant difference in the rate of service referral utilization between participants who received different types of reminders. The absence of a significant difference between the two groups may be because of the smaller sample size of the study.
Citation
Request queued. Please wait while the file is being generated. It may take some time.
Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.