Accepted for/Published in: Journal of Medical Internet Research
Date Submitted: Feb 17, 2026
Date Accepted: Feb 25, 2026
Translating Telehealth Communication Research into Patient‑Centered, Implementable Practice. Comment on “Communication Challenges and Mitigation Strategies in Primary Care Virtual Consultations: Qualitative Study”
ABSTRACT
Understanding both patient and provider perspectives of communication challenges in virtual primary care consultations is important to ensure safe and effective care. This commentary reviews the important work of Alboksmaty and colleagues, highlighting contributions and noting some limitations. To further support translation of clinical practice-based recommendations from this original research, this commentary relates the study findings to patient-centered communication frameworks and evidenced-based virtual communication strategies. This commentary also extends the helpful mitigation strategies offered in the original research demonstrating how they apply to the Expert Recommendations for Implementing Change (ERIC)’s implementation framework to facilitate organizational-based change. The need for additional research differentiating phone-based and videoconferencing-based primary care consultation communication strategies is highlighted.
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Copyright
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