Accepted for/Published in: Journal of Participatory Medicine
Date Submitted: Oct 22, 2017
Open Peer Review Period: Nov 1, 2017 - Nov 6, 2017
Date Accepted: Nov 6, 2017
(closed for review but you can still tweet)
Patient Experiences in a Linguistically Diverse Safety Net Primary Care Setting: Qualitative Study
ABSTRACT
Background:
The patient-centered medical home model intends to improve patient experience and primary care quality. Within an urban safety net setting in Northern California, United States, these desired outcomes are complicated by both the diversity of the patient community and the care continuity implications of a residency program.
Objective:
The objective of our study was to understand the patient experience beyond standardized satisfaction measures.
Methods:
We conducted a qualitative study, interviewing 19 patients from the clinic (English-, Spanish-, or Mien-speaking patients).
Results:
Some themes, such as the desire to feel confident in their doctor, emerged across language groups, pointing to institutional challenges. Other themes, such as distrust in care being provided, were tied distinctly to speaking a language different from one’s provider. Still other themes, such as a sense of powerlessness, were related to cultural differences and to speaking a language (Mien) not spoken by staff.
Conclusions:
Findings illuminate the need to understand cultural behaviors and interactional styles in a diverse patient population to create a high-quality medical home.
Citation
Per the author's request the PDF is not available.
Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.