JMIR Publications

ABSTRACT

Artificial Intelligence (AI) scribes using ambient documentation technology that capture clinician-patient dialogue and auto-generate visit notes promise to alleviate documentation burden and reduce clinician burnout. In discussing empirical evidence, highlighting research gaps, and emphasizing technology-related ethical issues beyond established AI and data ethics, we show how this promise comes along with epistemic and relational risks. We proceed in five steps: first, we conceptually distinguish ambient documentation from broader ambient intelligence, frame it as a “tech-fix” for documentation-related burnout, and establish the notion of AI scribes as quasi-epistemic agents rather than mere transcription tools; second, we summarize empirical evidence on AI scribes, especially with regard to their impact on physicians highlighting risks such as cognitive deskilling, clinical deprofessionalization, and shifts in epistemic accountability; third, we analyze effects on the patient-physician relationship focusing on relational and interpretive dimensions, including changes in communication patterns and the omission of narrative nuance; fourth, we highlight risks to patient agency and epistemic justice; and fifth, we propose a design framework for ethical deployment beyond techno-solutionism. We argue that the usefulness of AI scribes should not be justified by short-term effects, but must be assessed in the context of clinical reasoning to improve not only the working conditions of physicians, but also the quality of patient care. The paper proposes a research and design agenda to counter simple “tech fixes” for systemic problems envisioning AI scribes that safeguard clinical reasoning and honour patient narratives while delivering relief from documentation burden.