JMIR Publications

ABSTRACT

Background:

According to human-centered design principles, user experience and user satisfaction are key aspects when developing or providing patients and clients with assistive, rehabilitation or training technologies. Existing tools for assessing user experience and satisfaction are often either too narrow (developed for specific technologies) or too broad, failing to capture all relevant aspects of the technology being evaluated.

Objective:

The main objective of this study was to develop a questionnaire that can be used by researchers and developers in assessing satisfaction of direct end-users with assistive, rehabilitation and training technology.

Methods:

After conducting a literature review, we constructed 72 items and divided them into seven domains. Expert consultation was conducted, as well as language validation for clarity, accuracy and readability. In the next phase, eight experts in the field participated in content validation.

Results:

We developed final version of questionnaire consisting of 10 initial questions and 52 questions covering seven domains: Design, Comfort, Effectiveness and Usefulness, Service, Treatment or Exercise, Overall Impressions, and Safety.

Conclusions:

The developed questionnaire provides a validated, standardized tool for assessing user satisfaction with assistive, rehabilitation, and training technologies. It supports researchers, clinicians, and developers in integrating user feedback to improve design, usability, and implementation. Its use can enhance technology adoption, inform evidence-based decisions, and guide continuous product improvement across the technology life cycle.