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Accepted for/Published in: Journal of Medical Internet Research

Date Submitted: Feb 5, 2025
Date Accepted: Jul 29, 2025

The final, peer-reviewed published version of this preprint can be found here:

Acceptability of Health Information Technology by Health Care Professionals: Where We Are Now and How We Can Fill the Gap

Isnard-Bagnis C, Mouchabac S, Lebib R, Bismut H, Geoffroy PA

Acceptability of Health Information Technology by Health Care Professionals: Where We Are Now and How We Can Fill the Gap

J Med Internet Res 2025;27:e72184

DOI: 10.2196/72184

PMID: 41329915

PMCID: 12671905

Acceptability of Health Information Technology by Healthcare Professionals: where are we now and how can we fill the gap?

  • Corinne Isnard-Bagnis; 
  • StĂ©phane Mouchabac; 
  • Riadh Lebib; 
  • HervĂ© Bismut; 
  • Pierre Alexis Geoffroy

ABSTRACT

Digital health is expected to improve efficiency and quality of health. Health information technologies (HIT) imply allocated time, appropriate training and new types of responsibility whose physical and mental impact on healthcare professionals (HCPs) has emerged as an important issue. The present review provides updated data and opinions about such potential impact and discusses the relevance of ongoing programs established to better characterize barriers and facilitators of HIT implementation. The extent of Internet-based healthcare information and digital apps imposes new responsibilities on HCPs in helping patients select reliable sources and incorporate them in the understanding and self-management of the disease. Several reviews also identified exhaustion, depersonalization, workload, over-alerting, poor work-life integration and job unsatisfaction as potential drivers of electronic health report (EHR)-associated clinician burnout and/or HIT unacceptability. Paradoxically, the increasing use of generative artificial intelligence in the decision-making process may in turn introduce an additional layer of complexity due to required specific skills and associated cognitive overload and stress. Regarding EHRs, various approaches like more proportionate use, better adequation of available commercial tools, or multidisciplinary workflows within the clinic and building of new specialty-specific tools are expected to reduce clinician burden. The ongoing E-health Efficiency Evaluation (E3) project has been developed to define the factors and dimensions impacting overall digital environment and to identify relevant ways of optimizing its acceptability by HCPs. The way of preventing and alleviating the adverse effects of digital health is a major challenge that all HIT stakeholders should be aware of.


 Citation

Please cite as:

Isnard-Bagnis C, Mouchabac S, Lebib R, Bismut H, Geoffroy PA

Acceptability of Health Information Technology by Health Care Professionals: Where We Are Now and How We Can Fill the Gap

J Med Internet Res 2025;27:e72184

DOI: 10.2196/72184

PMID: 41329915

PMCID: 12671905

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