Accepted for/Published in: JMIR Formative Research
Date Submitted: Nov 7, 2024
Date Accepted: May 25, 2025
Outcomes of an Advanced Epic Personalisation Course on Clinician Efficiency in Utilisation of Electronic Medical Records: A Retrospective Study
ABSTRACT
Background:
Since Singapore’s migration to Epic, we have been conducting a twice-a-year advanced Epic personalisation course for healthcare professionals aimed at improving efficiency through personalisation of Epic interfaces.
Objective:
Electronic Medical Records (EMR) education is an important pillar in reducing Health Information Technology-related stress and thus our study is aimed at investigating the quantitative amount of improvement in Epic usage efficiency after attending our course.
Methods:
We performed a retrospective analysis of the three months pre-and-post course Epic usage statistics of 17 clinician participants from July 2022 to January 2024.
Results:
Documentation length decreased by 45.8% versus an increase of 22.2% among controls. Participants also had a 1.8 fold increased usage in Orders from Preference List or Order Set. The number of SmartPhrases created by participants was 5.64 times more than controls in addition to a 5.57 fold more utilisation of Quick Filters than controls. Moreover, the time in Chart Review per day decreased by 29.3% among participants versus an increase of 14.6% among controls. Compared to controls, participants spent 47.0% less time in the Epic system per day, 56.6% less time on Notes per day, and 57.5% less time on Orders per day.
Conclusions:
Overall, course participants became more efficient in their use of Epic and our results demonstrated broad improvements across multiple clinician efficiency metrics. This may contribute to improving mental health for healthcare professionals and enhanced productivity within the healthcare system. Clinical Trial: Not applicable
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