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Accepted for/Published in: JMIR Formative Research

Date Submitted: Jun 10, 2024
Date Accepted: Oct 30, 2024

The final, peer-reviewed published version of this preprint can be found here:

The Impact and Wider Implications of Remote Consultations for General Practice in Norway: Qualitative Study Among Norwegian Contract General Practitioners

Norberg BL, Austad B, Kristiansen E, Zanaboni P, Getz LO

The Impact and Wider Implications of Remote Consultations for General Practice in Norway: Qualitative Study Among Norwegian Contract General Practitioners

JMIR Form Res 2024;8:e63068

DOI: 10.2196/63068

PMID: 39688890

PMCID: 11688597

The Impact and Wider Implications of Remote Consultations for General Practice in Norway: A Qualitative Study Among Norwegian Contract GPs

  • Børge Lønnebakke Norberg; 
  • Bjarne Austad; 
  • Eli Kristiansen; 
  • Paolo Zanaboni; 
  • Linn Okkenhaug Getz

ABSTRACT

Background:

Abstract:

Background:

The digital shift towards remote consultations in general practice needs ongoing monitoring to understand its impact on general practice organization and the wider healthcare system.

Objective:

Objective:

To explore how remote consultations impact on contracted GP practices and how GPs perceive the implications of this uptake for the overall healthcare system.

Methods:

Methods:

Five focus groups were conducted with a total of 18 GPs from all four health regions of Norway in 2022. The material was subjected to thematic analysis according to Braun and Clarke.

Results:

Results:

The analysis resulted in six themes. 1) Design of novel effective clinical pathways. Remote consultations empower GPs to tailor new effective clinical trajectories, blending modalities to address diverse needs across clinical episodes—from initial triage, through investigations to case closure. 2) Increased workday flexibility. Remote consultations introduce variability into daily work, allowing GPs to adjust patient contact intensity, and leading to a less stressful work-home balance. 3) Erosion of organizational boundaries. Easy remote access to GPs appears to reduce patients' tolerance for minor illness and self-care, hindering effective gatekeeping and shifting GPs' focus from proactive to more reactive work, increasing work-related stress. 4) Degradation of clinical shrewdness. Confronted with an increasing amount of unsorted and trivial remote inquiries, GPs observe challenges in detecting and prioritizing serious cases. 5) Dilemmas related to responsibility, ethics and legislation. Remote consultations highlight a tension for contract GPs between legal responsibilities and ethical obligations, with implications for patients with limited health literacy. This may entail suboptimal evaluation or delayed treatment - potentially contributing to increased healthcare inequity. 6) Retaining clinical core values in a changing world. Overall, GPs affirm that remote consultations have come to stay and describe efforts to effectively manage the advantages and disadvantages inherent in such interactions to safeguard clinical effectiveness and organizational sustainability of primary healthcare.

Conclusions:

Conclusion and Implications: The widespread adoption of remote consultations in the Norwegian contract GP scheme fundamentally reshapes the dynamics of GP work and the overall healthcare system. Awareness and proactive management of these changes are essential for maintaining sustainable, high quality primary healthcare.


 Citation

Please cite as:

Norberg BL, Austad B, Kristiansen E, Zanaboni P, Getz LO

The Impact and Wider Implications of Remote Consultations for General Practice in Norway: Qualitative Study Among Norwegian Contract General Practitioners

JMIR Form Res 2024;8:e63068

DOI: 10.2196/63068

PMID: 39688890

PMCID: 11688597

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