JMIR Publications

ABSTRACT

Background:

Patient navigation interventions (PNIs) can provide personalized support and promote appropriate coordination/continuation of health and social care services. Online PNIs have demonstrated excellent potential for improving patient knowledge, transition readiness, self-efficacy, and utilization of services. However, the characteristics (i.e., intervention type; mode of delivery; duration; frequency; outcomes and outcome measures; underlying theories or mechanisms of change of the intervention; and impact) of existing online PNIs to support the health and social needs of individuals with illness remain unclear.

Objective:

This scoping review of the existing literature aimed to identify the characteristics of existing online PNIs reported in the literature.

Methods:

A scoping review based on the guidelines outlined in the JBI framework was conducted. A search for peer-reviewed literature published between 1989 to 2022 on online PNIs was conducted using Medline, CINAHL, EMBASE, PsycInfo, and Cochrane Library databases. Two independent reviewers conducted two levels of screening. Data abstraction was conducted to outline key study characteristics (e.g., study design, population, and intervention characteristics). The data were analyzed using descriptive statistics and qualitative content analysis.

Results:

A total of 100 studies met the inclusion criteria. Our findings indicate that a variety of study designs are used to describe and evaluate online PNIs, with literature being published between 2003-2022 in Western countries. Of these studies, 39 (39%) were randomized controlled trials. In addition, we noticed an increase in reported online PNIs since 2019. The majority of studies involved White females with a diagnosis of cancer and a lack of participants aged ≥70 years was observed. Most online PNIs provide support through navigation, self-management and lifestyle changes, counseling, coaching, education, or a combination of support. Variation was noted in terms of mode of delivery, duration, and frequency. Only a small number of studies described theoretical frameworks or change mechanisms to guide intervention.

Conclusions:

To our knowledge, this is the first review to comprehensively synthesis the existing literature on online PNIs, by focusing on the characteristics of interventions and studies in this area. Inconsistency in reporting the country of publication , population characteristics, duration and frequency of interventions and a lack of the use of underlying theories and working mechanisms to inform intervention development, provides guidance for the reporting of future online PNIs. Clinical Trial: N/A