Accepted for/Published in: JMIR Medical Education
Date Submitted: Jun 1, 2023
Date Accepted: Dec 28, 2023
Unpacking healthcare workers’ experiences of the web-based resilience program during COVID-19 pandemic: A framework analysis
ABSTRACT
Background:
The COVID-19 pandemic has resulted in a greater workload in the healthcare system. Therefore, healthcare professionals (HCPs) continue to experience high levels of stress resulting in mental health disorders. From a preventive perspective, building resilience has been associated with reduced stress and mental health disorders and promotes HCPs’ intent to stay. Despite the benefits of resilience training, few studies provided an in-depth understanding of the contextual factors, implementation, and mechanism of impact that influences the sustainability of resilience programs. Therefore, examining target users’ experiences of the resilience program is important. This will provide meaningful information to refine and improve future resilience programs.
Objective:
This qualitative study aims to explore HCPs’ experiences of participating in the web-based Building Resilience At Work (BRAW) program. In particular, explore the contextual and implementational factors that would influence participants’ interaction and outcome from the program.
Methods:
A descriptive qualitative approach using individual semi-structured Zoom interviews were conducted with participants of the web-based resilience program. A framework analysis was conducted guided by the process evaluation framework.
Results:
A total of 33 HCPs participated in this qualitative study. Three themes depicted participants’ experiences, interactions, and impacts from the BRAW program. The three themes included earning from online interactive tools, interacting with the BRAW program, and promoting participants’ workforce readiness were elucidated from the framework analysis.
Conclusions:
Findings show that a web-based asynchronous, and self-paced resilience program is an acceptable and feasible approach for HCPs. The program also led to encouraging findings on participants’ resilience, intent to stay, and employability. However, continued refinements in the components of the web-based resilience program should be carried out to ensure the sustainability of this intervention. Clinical Trial: NCT05130879
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