Accepted for/Published in: JMIR Human Factors
Date Submitted: Feb 7, 2023
Date Accepted: Jul 28, 2023
Exploring the Challenges and Opportunities of Adopting and Using Telemedicine for Diabetes Care and Management: A Qualitative Study
ABSTRACT
Background:
Around the world, over half of the global population experiences noncommunicable diseases, resulting in premature death. By utilizing digital advancements such as telemedicine, healthcare providers (HCPs) can deliver medical treatment from a distance. However, there is a limited understanding of the difficulties and opportunities of implementing telemedicine solutions in different socioeconomic and cultural environments, including Kuwait.
Objective:
The purpose of this study is to (i) Examine the obstacles and benefits of telemedicine in the context of diabetes treatment and management, as perceived by both healthcare providers and patients with diabetes, (ii) Investigate the non-functional requirements for telemedicine applications used in diabetes care and management, and (iii) Provide suggestions to enhance the integration and adoption of telemedicine in Kuwait’s healthcare system for diabetes care and management.
Methods:
The research used a qualitative and exploratory design, with semi-structured interviews as the main data collection method. Participants were recruited online through social media platforms due to the COVID-19 pandemic. The results were analyzed using thematic analysis and the Framework method. The "Diffusion of Innovation" model was used as a perspective to interpret the findings.
Results:
The study included 20 interviews - 10 healthcare providers and 10 patients with diabetes - all of whom were supportive of telemedicine. The HCPs reported that many diabetes cases could be managed through telemedicine, with only a few requiring in-person visits. Patients with diabetes noted the convenience and time-saving aspect of telemedicine. Both groups recommended the creation of a secure and user-friendly telemedicine system similar to popular social media platforms. Additionally, participants emphasized the importance of telemedicine during the pandemic as a way to prioritize patient safety.
Conclusions:
The results of this study provide valuable insights into the needs and preferences of both healthcare providers and patients with diabetes in a resource-rich country like Kuwait to embrace telemedicine. The COVID-19 pandemic has changed the way medical care is provided and has pushed both groups to consider digital solutions for ongoing diabetes management and treatment. Clinical Trial: N/A
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