Accepted for/Published in: Journal of Participatory Medicine
Date Submitted: Jan 18, 2023
Open Peer Review Period: Jan 16, 2023 - Mar 13, 2023
Date Accepted: Apr 14, 2023
(closed for review but you can still tweet)
Examining patient engagement in chatbot development approaches for healthy lifestyle and mental wellness interventions: a scoping review.
ABSTRACT
Background:
Chatbots are growing in popularity as they offer a range of potential benefits to end-users and service providers. The overall aim of our scoping review was to explore studies that use two-way chatbots to support healthy eating, physical activity, and/or mental wellness interventions.
Objective:
Our objectives were to report the non-technical (e.g. non-software development related) approaches for chatbot development, and to examine the level of patient engagement in these reported approaches.
Methods:
Our team conducted a scoping review following the framework proposed by Arksey and O’Malley. Nine electronic databases were searched in July 2022. Studies were selected based on our inclusion/exclusion criteria. Data was then extracted and patient involvement was assessed.
Results:
16 studies were included in this review. We report several approaches to chatbot development, assess patient involvement where it was possible, and reveal the limited detail available on reporting of patient involvement in the chatbot implementation process.
Conclusions:
The approaches reported in this review and the identified limitations hold promise to guide the inclusion of patient engagement and the improved documentation of engagement in the chatbot development process for future healthcare research. Given the importance of end-user involvement in chatbot development, it is our hope that future research will more systematically report on chatbot development, and more consistently and actively engage patients in the co-development process.
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Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.