Accepted for/Published in: JMIR Formative Research
Date Submitted: Sep 19, 2022
Date Accepted: Feb 2, 2023
Date Submitted to PubMed: Feb 2, 2023
Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.
Experiences and expectations to information and communication technologies in FACT teams: a qualitative study
ABSTRACT
Background:
FACT (Flexible Assertive Community Treatment) is a model for integrated care for patients with serious mental illness. However, in Norway FACT team members have challenges with their information and communication (ICT) solutions.
Objective:
Our objective was to explore Norwegian FACT teams’ experiences and expectations of their ICT solutions.
Methods:
Interviews and observations were done in FACT teams targeting adults, and interviews were done in FACT teams targeting youth. A thematic analysis was done of the data.
Results:
We found various challenges with communication, documentation, and organization for FACT teams. The covid-19 pandemic was challenging for the teams and changed the way they used ICT solutions. There were issues with some technical solutions used in the teams: electronic health records, electronic whiteboards, and calendars. Lack of integration and access to data was some of the main issues.
Conclusions:
Better ICT solutions that are tailored to the way FACT teams work are needed.
Citation
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