Systematic Approaches for Telemedicine and Data-Coordination for COVID-19 in Baja California Mexico
ABSTRACT
Background:
In 2019, the State of Baja California had a total population of 3,682,063 inhabitants;In the city of Tijuana, there are only 13 Red Cross ambulances and one Fire Department ambulance to attend the pre-hospital emergencies of almost two million inhabitants
Objective:
provide information to the public and to evaluate COVID-19 in real-time and to track, regional, municipal, and state-wide data in real-time that informs supply chains and resource allocation with the anticipation of a surge in COVID-19 cases
Methods:
Our model is based on human-centric design factors and cross-disciplinary collaborations for scalable data- driven enablement of the smartphone teleconsultation technologies to link hospitals, clinics, and emergency medical services for point-of-care assessments of COVID testing, and for subsequent treatment and quarantine decisions
Results:
The Telehealth System handled 28,964 telephone calls in the period from April 1, 2020 to January 30, 2022 and accumulated 20,287 working hours. 13,721 follow-up calls were made to quarantined patients, providing medical and/or psychological counseling. 12,643 calls have been received and transferred from the 911 system, of which 4,964 calls from patients with respiratory symptoms required urgent ambulance dispatch
Conclusions:
telehealth offers capabilities for remote detection, care, and treatment to help with supervision, surveillance, discovery, and prevention; and to mitigate the effects of health care indirectly related to COVID 19
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