Accepted for/Published in: Journal of Medical Internet Research
Date Submitted: May 5, 2021
Date Accepted: Dec 15, 2021
Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.
Big data healthcare innovations - performance dashboarding as a process of collective sense-making
ABSTRACT
Big data is poised to revolutionize healthcare, and performance dashboards can be an important tool to manage big data innovations. Dashboards show the progress being made and provide critical management information about effectiveness and efficiency. However, performance dashboards are more than just a clear and straightforward representation of performance in the healthcare context. Instead, the development and maintenance of informative dashboards can be more productively viewed as an interactive and iterative process involving all stakeholders. We refer to this process as ‘dashboarding’ and reflect on our learnings within a large EU-funded project. Within this project, multiple big data applications in healthcare are developed, piloted, and scaled up. In this paper, we discuss the ways in which we cope with the inherent sensitivities and tensions surrounding dashboarding in such a dynamic environment.
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