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Hussain-Shamsy N, McMillan I, Cook S, Furfaro-Argier A, Sadler A, Delos-Reyes F, Wasserman L, Bhatia S, Martin D, Seto E, Vigod SN, Zaheer J, Agarwal P, Mukerji G
Operationalizing and Evaluating Synchronous Virtual Group Health Interventions: Wide-Scale Implementation at a Tertiary Care Academic Hospital
Operationalizing and Evaluating Synchronous Virtual Group Health Interventions: Wide-Scale Implementation at a Tertiary-Care Academic Hospital
Neesha Hussain-Shamsy;
Ian McMillan;
Sheridan Cook;
Alyssa Furfaro-Argier;
Andrea Sadler;
Faith Delos-Reyes;
Lori Wasserman;
Sacha Bhatia;
Danielle Martin;
Emily Seto;
Simone N. Vigod;
Juveria Zaheer;
Payal Agarwal;
Geetha Mukerji
ABSTRACT
Group-based health interventions are an important component of health promotion and management. In order to provide continuity of care through the COVID-19 pandemic, our institution undertook a rapid pivot to deliver group-based health interventions via a videoconferencing service which was securely embedded into both the electronic medical record and the patient portal in order to sustainably address immediate health service delivery needs during the pandemic and beyond. In this paper, we: 1) describe the institutionally-driven operationalization of a system to provide integrated synchronous video group visits across our hospital, and 2) present a proposed strategy to comprehensively evaluate outcomes regarding their implementation, quality, and impact. Lessons for other institutions and the potential future role of synchronous video group visits to enhance the ways in which care can be scaled for delivery are discussed.
Citation
Please cite as:
Hussain-Shamsy N, McMillan I, Cook S, Furfaro-Argier A, Sadler A, Delos-Reyes F, Wasserman L, Bhatia S, Martin D, Seto E, Vigod SN, Zaheer J, Agarwal P, Mukerji G
Operationalizing and Evaluating Synchronous Virtual Group Health Interventions: Wide-Scale Implementation at a Tertiary Care Academic Hospital