Accepted for/Published in: Journal of Participatory Medicine
Date Submitted: Nov 11, 2020
Date Accepted: Jan 5, 2022
The Bugs In the Virtual Clinic: Confronting Telemedicine’s Challenges Through Empathy and Support
ABSTRACT
While telemedicine has been an important conduit for clinical care during the pandemic, not all patients have been able to meaningfully participate. Challenges with accessing telemedicine using consumer technology can interfere with the ability for patients and clinicians to meaningfully connect, and requires significant investments in time by clinicians and their staff. In this narrative case, we identify issues related to the patient adoption of technology, make comparisons between the adoption of electronic health records and virtual care, and contemplate how building intuitive digital care experiences for patients rather than creating digital carbon-copies of traditional care is the way forward.
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Copyright
© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.